Support

Email: support@herdinglabs.com I read every message. One-person studio means your email lands in my actual inbox, not a ticket queue.

What to include (so I can help fast)

• App name and version
• Device: iPhone/iPad model
• iOS version: (Settings → General → About)
• What happened: what you expected vs what you saw
• Steps to reproduce: 1–2–3, if you can
• Screenshots: optional, but usually clutch

Subscriptions, trials, renewals, and refunds

All subscriptions are handled by Apple (StoreKit). If something looks wrong, tell me what youre seeing and your Apple account region, and Ill help you figure it out. Refund requests are ultimately processed by Apple, but Ill point you to the right path.

Bug reports

If the app is crashing, freezing, or showing weird UI, the best email is the one that includes your device + iOS version and the exact screen you were on. If it only happens sometimes, tell me how often.

Feature requests

Tell me the problem youre trying to solve, not just the feature. The best ideas are the ones that save you time or reduce the amount of thinking you have to do.

Data export or deletion

Request export or deletion by emailing support@herdinglabs.com from the address you use in the app (if applicable). Ill confirm what I can delete (and what Apple controls) and message you when its complete.

Press / business

If you need a quick statement, screenshots, or an interview about any Herding Labs app, email support@herdinglabs.com and put PRESS in the subject.